This translation is provided for convenience. If it differs from the Russian version, the Russian version prevails.
Website Terms of Use
General Provisions
a) These Website Terms of Use (the “Terms”) set out the conditions for using the online service of Avia-Kombitur LLC available on the website aviabileti.kg (the “Website”). If you do not accept the terms of use of the Website, please do not use this Website.
b) The online service of Avia-Kombitur LLC makes it possible to search for, book, pay for and purchase the booked services offered on the Website.
c) The services offered on the Website are not the property of Avia-Kombitur LLC. The services offered on the Website are performed directly by the Service Providers.
d) The Service Providers of the services offered on the Website are air, road and rail carriers, owners of accommodation, insurance companies and tour operators.
e) Performing any actions through the online service of Avia-Kombitur LLC to book the services offered on the Website, and paying for them, constitutes unconditional acceptance of these Terms.
f) By accepting the Terms, you confirm that you have reached the age of majority, that you are entitled to perform the actions on the Website to book and pay for the services offered, and that you understand the meaning of your actions. You also confirm that, when booking and purchasing services offered on the Website for third parties, you are authorised to do so and have obtained the consent of those third parties to the transfer of the personal data required to provide the booked services to them.
g) If the Terms are violated, Avia-Kombitur LLC reserves the right to deny access to the online service of Avia-Kombitur LLC.
Booking Services on the Website
a) Before booking the services offered on the Website, you undertake to read the rules for providing the services, their prices, the fare rules, the rules of the Service Providers and any other necessary information available during the booking process. You may proceed with booking and paying for the services only if you agree with the fare rules and the service rules set by the Service Providers. Payment for the services constitutes unconditional acceptance of the rules and procedure for selling the services offered on the Website.
b) You can get advice by phone on matters related to the provision of services. To get such advice, please contact the support service by phone or e-mail as listed in the “Contacts” section of the Website.
Payment and Ticketing for Scheduled Flights
a) In addition to the transport charge, which consists of the fare or combination of fares and the charges set by the carrier, the price of an air ticket offered for purchase on the Website may also include agency fees.
b) A booked service must be paid for within the time indicated after the booking is created (the payment deadline), using one of the methods listed on the Website.
c) If a booked service is not paid for before the payment deadline, the booking will be cancelled. A cancelled booking cannot be restored for payment; the only option is to create a new booking on the Website. The payment deadline for a booked service may be changed by the carrier without prior notice for reasons beyond the control of Avia-Kombitur LLC. Avia-Kombitur LLC is not responsible for any change to the payment deadline.
When a new booking is made after a booking was cancelled because the payment deadline expired, the previously published fare may change. The flight may only be available for ticketing at the new fare. You are entitled to pay the difference up to the fare available for ticketing or to decline such a booking.
d) By entering the personal data required to book and issue a service, you confirm that the personal data entered, both your own and those of the other persons for whom the services are booked, are true and accurate, and that you have obtained permission to transfer the personal data.
e) Changing the details of any passenger in an issued booking results in a change of fares in that booking, because any change requires a refund of the electronic transport documents for that booking and the issue of a new booking. You therefore accept all possible commercial risks (refund of electronic transport documents, placing a new order, a change of fare, a refund of money, etc.) arising from errors and inaccuracies in the passengers’ personal data you provide.
f) The e-ticket receipt becomes available no later than 6 hours after receipt/reservation of the payment for the carriage is confirmed and may be sent to the e-mail address you provided when booking.
To avoid disputes and to make sure we can contact you, please check that your e-mail address is entered correctly.
g) The contract of carriage is deemed concluded from the moment the e-ticket receipt containing the terms of the concluded contract of carriage is provided, except for low-cost carriage, charter carriage, and cases where a booking is cancelled because the payment deadline expired and the fare published before the deadline is no longer available. Information on the specifics of ticketing the types of carriage mentioned in this clause (low-cost, charter) is given in the relevant sections of these Terms.
Avia-Kombitur LLC may additionally provide an electronic document in the form of an e-ticket receipt to the e-mail address specified when booking.
h) Avia-Kombitur LLC may refuse to issue an electronic transport document or may additionally request copies of the documents of the bank card holder if Avia-Kombitur LLC has reason to believe that the bank card transaction to pay for the booked service may be considered fraudulent.
i) The conditions for refunds of and changes to issued electronic transport documents and other conditions of carriage services are governed by the fare rules, the contract of carriage, the Website conditions set out in these Terms and IATA regulations, and may involve penalties.
j) Money for unused carriage is refunded in accordance with the refund procedure published on the Avia-Kombitur LLC website in the “How to change or refund a ticket” section. For a voluntary refund of an electronic transport document, Avia-Kombitur LLC charges an additional fee for processing the refund; the amount of the fee is stated in the above-mentioned section of the Avia-Kombitur LLC website.
Specifics of Ticketing on Low-Cost Carriers (Budget Airlines).
Low-cost carriers do not offer discounts for children aged 2 and over.
Refunds and Changes
a) Air tickets are not refunded or changed at the passenger’s request.
b) If the first flight is delayed and the Passenger cannot continue the journey because of missing the second segment of the route, the Passenger must immediately contact Aviabileti.kg support by e-mail or phone and provide the route details and personal data.
c) Avia-Kombitur LLC guarantees that if a connecting flight is cancelled or delayed within 24 hours, the Passenger will be offered another flight on the same route or the cost of the flight will be refunded. If more than 24 hours have passed since the flight was delayed or cancelled, Avia-Kombitur LLC will provide a refund or a replacement flight, at the Passenger’s choice.
d) Avia-Kombitur LLC is not responsible for flight delays and cancellations, or for any refusal to provide meals and accommodation in the event of a flight delay.
The fare may be non-refundable. Please check the rules with the support service.
Price and Payment of Booked Services
a) The price of booked services is shown on the Website online and may be changed unilaterally by the relevant Service Provider (accommodation provider). The payment deadline for a booking is shown on the Website when booking and in the service message sent about the status of the service. If payment for the booking is not received within the specified time, the booking is cancelled automatically. A booking must be paid for within the set payment deadline (the deadline may be changed by the provider) in one of the following ways:
- — at the sales offices of Avia-Kombitur LLC and via a courier.
- — by bank card
Cancellation of and Changes to Bookings
a) All booking conditions, including any changes to bookings made, cancellation of services and other conditions of service, are governed by the fare rules for the service set by the relevant Provider. When booking conditions are changed, a booking is cancelled or changes are made, penalties apply in accordance with the rules set by the Provider and are shown during the booking of the service. A booking is considered cancelled once the Provider has given it the status “Cancelled” and the corresponding service e-mail has been sent to you. Information on the deadlines for changing and cancelling a booking, and on the amount of penalties for missing these deadlines and for partial use of the booked services, is provided directly during booking and shown in the booking conditions. Money is refunded in the amount set by the Service Provider’s regulations. The rules and procedure for refunds are published in the “Questions and Answers” section.
Privacy Policy
a) The personal data you enter when booking services on the Website are processed solely to enable the provision of the services offered on the Website. Acceptance of the Terms confirms your consent (and confirms that all persons included in the booking have given their consent) to the transfer of the personal data entered during booking (surname, first name, gender, date of birth, citizenship, passport series and number, phone number, e-mail address), including their transfer to third parties that provide or service the service, and to the cross-border transfer of such personal data.
b) Avia-Kombitur LLC undertakes to use your personal data and/or the personal data of the persons included in the booking solely to issue the services and to identify you and/or the persons for whom the service has been booked. Avia-Kombitur LLC undertakes not to store or use your personal data and/or the data of the persons included in the booking for sending documents and messages unrelated to the bookings made.
Limitation of Liability and Dispute Resolution
a) Avia-Kombitur LLC is not responsible if a booking cannot be made because of a failure of communication lines, a malfunction of your equipment, etc.
b) All information about the terms of service is presented on aviabileti.kg exactly as it is published in the original sources. Avia-Kombitur LLC is unable to verify this information and is not responsible for any inaccuracies in it, for incorrect data about services, or for any damage caused to you by errors in the information.
c) Avia-Kombitur LLC is not responsible for possible violations and actions outside its competence, namely: for the actions of service providers and carriers, including (but not limited to) failure by carriers to comply with booking conditions, fare rules or the terms of the contract of carriage; changes, cancellations, rescheduling or delays of flights (trains); missed connections during transfer carriage; and loss of the passenger’s baggage or personal belongings. The list of violations and actions of the providers of services sold on the Website for which Avia-Kombitur LLC is not responsible is not exhaustive.
d) You should familiarise yourself with and comply with all requirements of the country you are travelling to regarding the documents needed for departure and arrival, as well as for transfer carriage along the entire route, including the need for and conditions of obtaining visas, valid passports, powers of attorney or other documents for travel by children, etc. Avia-Kombitur LLC is not responsible for any ignorance of or failure to comply with these requirements by you and/or the persons in whose name the service was purchased. Avia-Kombitur LLC is not responsible for a passenger arriving late for, or not showing up at, flight check-in.
e) Avia-Kombitur LLC will seek to resolve any disputes and disagreements that may arise through negotiation. If the consideration of a claim requires clarification from carriers or other service providers, the time for responding to the claim may be extended until a response is received from the carrier/service providers. If a dispute cannot be resolved through negotiation, including through the claims procedure, it shall be referred to the competent court at the defendant’s location.
